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Fast Shipping & Easy Returns

Fast Shipping 

Products are almost always shipped within 1 business day! Please allow 3-7 business days for your order to arrive, but in some cases it will arrive within as little 48 hours!  We source products from all over the United States to bring you epic offers, lowest prices, and fast delivery. 

Easy Returns

You get a full 30 days to return your item to us. If for some reason you don't find yourself satisfied with your order you can return it in the original, new, unused condition within 30 days of receiving your purchase. Simply send it back to us and we'll cheerfully refund you every cent. In cases of defects return shipping will be covered, in other cases the customer is responsible for the return shipping. Some items not in original packaging may not be eligible for return or may be subject to a restocking fee.  There are some exceptions to our returns policy, so please see the policy by brand below.

 

Airmax

Products may be returned within 90 days of purchase. All returned items must be clean, in original packaging with instructions and all components. Electrical units must be unaltered, in working condition, and may incur a restocking fee. Opened Pond & Lake Chemicals and Floating Fountains may not be returned. You will be responsible for return shipping charges. 

 

Aleko

 ALEKO stands by every product that they sell, if you are unsatisfied you may return the product within the first 30 days after receiving, we will refund your money (excluding shipping & handling charges).  All returns need to be in the original packaging and condition to avoid a 15% restocking fee. If the original box hasn't been returned, then a 15% restocking fee will apply.  Contact us for a Return Authorization Number that will be good for 7days.

 

Ameo Powerbreather

30 Day return policy:  If you are unsatisfied with your Ameo Powerbreather contact us for a return address and RMA.  Include all packaging and manuals.

 

Aqua Xtreme

Aqua Xtreme warrants their products are free from defects in materials and workmanship for a period of one year from the date of manufacture. Products that prove to be defective under the use of normal use and proper use during the warrantee period because of defective workmanship or faulty material will be replaced or repaired without charge.

Aqua Xtreme shall inspect all warranty claims and in the event of a defect, repair or replace the defective part or entire item at its option. The purchaser must, before a return of a defective product, obtain a authorization number and return address. Please contact  . Once authorization has been given, the purchaser must ship the product, prepaid to Aqua Xtreme for repair.

All claims should be made within 14 days of purchase/receipt.

Should any refunds be given on goods/products/services they will be given exclusive of shipping and a restocking fee of 25% of the invoice value. There are no refunds on products sold on discounted goods, discontinued and closeouts.

Any deposits paid for products goods/services that require manufacturing is non refundble.

 

Bixpy

We want you to be 100% happy with your purchase and if for whatever reason, you are not satisfied with your order, we will do our very best to change that.  However, please keep in mind that the shipping regulations of lithium ion batteries are more strict and complicated than other products and as such, impose certain restrictions on our ability to accept returns and exchanges.  

  1. Purchased products which have not been shipped can usually be cancelled without any penalties.  Please contact us for instructions and details.
  2. Products received, which have not be opened (remain in its original packaging and seal) may be returned for a refund or store credit less a 25% restocking fee and shipping costs. In order to receive proper credit on your eligible return, please contact us for an Return Authorization within 30 days of receiving your order. We do not accept returns after 30 days.
  3. Purchased products which have been USED are not eligible for a refund and cannot be returned.
  4. Products received as damaged or malfunctioned may be exchanged or returned for a refund or store credit.  If an item arrived damaged, please contact us IMMEDIATELY at 1-866-249-7910 or Support@bixpy.com.  We will not accept returns on damaged items within 7 days of receipt.
  5. Malfunctions due to neglect and/or misuse are not eligible for a refund, exchange or credit.  You must contact support@bixpy.com for instructions on how to return your item for diagnosis and repair. Shipping costs for returns and repairs are the responsibility of the purchaser.
  6. We do not issue prepaid return labels.  All returns must be in their original carton with all packing material intact.  All returns must be sent freight prepaid by the customer and insured.
  7. Contact Splashy McFun for Return Authorization Number, then ship to:  Bixpy LLC., 4901 Morena Blvd., Ste #322, San Diego, CA, 92117 (Returns will not be accepted if you haven’t first contacted Splashy McFun)

DELIVERY AND DAMAGED SHIPMENTS

Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away.  However, we do encourage you to open and fully inspect the item for damage or defects within 7 days of receipt.  If you do not call us within 7 days of receipt of the item to let us know of any possible damage, we will not be able to issue you a proper credit.

 

Body Glove

  • Most Body Glove purchases may be returned for a refund within the first 30 days of delivery.
  • Items purchased cannot be returned to a Body Glove store or outside retailer, and vice versa.
  • We do not accept exchanges. Instead, place a new order and return your original item(s) for a refund.
  • Returns received after the 30-day mark may be refused or subject to a restocking fee.
  • Items listed as "final sale" are ineligible for return or exchange.
  • Returned merchandise must be unworn, unaltered, and accompanied by the original price tag, packaging, and completed return form.
  • Shipping fees are non-refundable.

FREE RETURNS

  • Most products purchased from BodyGlove.com may be returned free of charge using a return label printed from the returns portal. 
  • Some restrictions apply for free returns and free shipping; heavier-weight products, such as surf boards and inflatable stand-up paddle boards, are not eligible for free shipping or free returns. International orders returning from outside the U.S. are not eligible for free returns.

 

Bounceland

Bounceland™ is committed to ensuring customer satisfaction. From providing high quality products with the highest safety standards to top-notch customer service, we have built a fine reputation all over the world. Here is our return policy:

Items need to be approved before returning. Please contact us by email at info@bouncelandfun.com to obtain a return authorization number. In the email, please indicate:

  • Reason for return
  • Order number
  • Name and address

 Situations for returning:

  1. Unopen package- You can return for full refund within 30 days. Buyer is responsible for return shipping charges. Please use trackable carrier. Buyer is responsible if item is lost or damaged in transit. If buyer wants to take advantage of our UPS shipping discount, email us a request and we will provide an estimate for the return label.
  2. Open package, not manufacturing defects – Once our item has been inflated, we can no longer sell it as new. Products returned must be in acceptably clean condition. Buyer must inform us within 30 days.  Buyer is responsible for:
    1. Restocking fee of 15%. ( Covers inspection, change of new box, repacking)
    2. Return shipping by trackable carrier. If buyer wants to take advantage of our UPS shipping discount, email us a request and we will provide an estimate for the return label.
    3. All returns must be accompanied by a return authorization number.
    4. All returns must be made in original or comparably sized box as any oversize charges are the responsibility of the buyer.
    5. Buyers are responsible if item is lost or damaged in transit.
  3. Manufacturing defect found on bounce house (body only) - Our bounce house/ water slides have a 90 day limited warranty.
    1. Buyers need to attach and send pictures of the defective area by email to service@splashymcfun.com. Please include your order number and name.
    2. After a careful review by our specialized staff, we will send you a determination by email within 24 hours.
    3. If a replacement is deemed necessary, you will receive instructions for replacement at no cost.
  4. Blower replacement – Our blowers have a one year manufacturer warranty.
    1. Please follow instructions to reset the blower or change to a different outlet to restart the blower.
    2. If blower still won’t turn on, you will be sent instructions for replacement at no cost.
    3. Please include your order number and name in your email to info@bouncelandfun.com
  5. Product service after warranty period is over– The manufacturer will not replace items after the warranty period because their lab testing has shown this to be the most reasonable period for these products. However, by following the proper guidelines when in use, our products have proven to be very long-lasting. If your item is damaged after the warranty period, we will be here to help you with questions about repair or re-purchasing at a discount. If the same item is no longer available, we can suggest a similar item which can be operated with your blower model. 

Please be confident in Bounceland™ products, our company has been producing quality bounce houses and water slides for over 16 years.  

 

Chasing

You can request Return & Refund Service:

√Within seven (7) calendar days of receiving a product if the product has a manufacturing defect, include all original attachment, manuals and other accessories in package, and is still in new or like-new condition.

√Apply for refund can only apply for return service from the original purchase channels.

√In CI's official website to order products and pay a success, in the case of CI not arrange delivery can apply for a refund.(Chasingwill charge the corresponding refund fee according to the payment platform)

Return & Refund Service will not be provided where:

× It is requested beyond seven (7) calendars days of receiving a product. The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase.
× A product sent to CI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to CI within seven (7) calendar days after Return & Refund Service confirmation is sent from CI.
× Other circumstances stated in this policy.

× CI will not be accepted if you have not applied for return service from the originally purchased channels.

  • Replacement Service

You can request Replacement Service:

√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to CI.
√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:

× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to CI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by CI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to CI seven (7) calendar days after replacement confirmation from CI. CI will acquiescence to the right of the customer to give up the exchange of goods
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

  • Warranty Repair Service

Main parts of CI products have various warranty periods. A list of types of main parts and their respective warranty periods can be found at

Terms of Sales

You can request Warranty Repair Service where:

√ The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
√ No unauthorized disassembling, modification or installation has been performed on the product or a component.
√ You provide a valid proof-of-purchase, receipt or order number (for CI Direct Sales).

Warranty Repair Service will not be provided where:

× Damage caused by a non-authorized service provider.

× Damage or loss caused by incorrect use or/and uncontrollable external factors including collision, tsunami, biological swallowed or cable fault.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage or loss caused by a forced use when components have aged or been damaged.
× Damage or loss caused by operating the unit with a low-charged or defective battery.
× Damage or loss caused by using out of maximum safe range and depth
× Products or parts with an altered identification label or from which the identification label has been removed.

× A product has not been sent back to CI seven (7) calendar days after warranty service confirmation from CI. CI will acquiescence to the right of the customer to give up the exchange of goods

× Other circumstances stated in this policy.

 

Easy Pro

30 Day Return Policy, must obtain Return Authorization.  Product must be in its original packaging in original condition.  Special orders are not returnable.  A 15% restocking fee will apply to cover the cost of the original shipment.  Customer is responsible for return freight.

 

Floating Luxuries

Floating Luxuries Products may be returned within 30 days of receipt of goods upon approval from Floating Luxuries. Items must be in original packaging and unused. Items that are not defective will not receive a refund of shipping costs.

 

Island Hopper

Any UN-OPENED item may be returned within 10 days of the delivery date for a full product refund or exchange, no questions asked. Buyer must pay return shipping back. Call Aqua Sports Technology for return authorization number at 1800 893-9677 or 530 268-7310. Items returned without authorization number will be refused.  We want you to be satisfied. Call us if you have problems and we will talk with you about a solution. 20% restocking fee may apply.  You must contact Splashy McFun before returning.  Failure to do so could result in decline of return and returned to you at your cost.

 

JIF Marine

Returns are accepted within 30 days if unused in the original packaging.  Customer is responsible for return shipping and original shipping cost will be deducted from return.

 

Jaxx Bean Bag Furniture

We are totally committed to your positive shopping experience and thorough enjoyment of your new product! If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange or a refund.

Returns must be pre-approved by Jaxx Customer Service Department. To obtain approval, simply contact Jaxx via e-mail at holla@jaxxbeanbags.com or call toll free at 1-866-384-2802 and explain the reasons for your return. You will also need to contact us at Splashy McFun to start the process and to receive your refund.  If your merchandise fits the criteria, our friendly customer service representative will issue a Return Authorization Number (RMA) and confirm the shipping and credit details at that time. The RMA confirmation will be sent to you via e-mail for your records.

Exchanges may take up to 10 business days to manufacture and ship from Jaxx facility after the original item passes Quality Control. If the original item does not pass Quality Control, then you will not be entitled to a free exchange. If there are any further charges to complete the exchange order, you will be billed on the same credit card as submitted on the original order, unless otherwise specified. Resalable items may be exchanged within 30 days and we will cover all shipping and handling (max 1 exchange).

All returns and exchanges must be:

  • Restockable merchandise - we cannot accept any non-resalable product, which includes products with food crumbs, pet hair, smoky odor, or damage to legal labels
  • Requested within 30 days of the delivery date via the courier
  • Returned in full (cover, liner, and foam). Customers who are unable to return the full unit are subject to a 20% restocking fee.
  • Shipped via UPS, FedEx or a courier that issues a tracking number emailed in response to an RMA email
  • Returned with a copy of your invoice and RMA number
  • Note: unless there is a manufacturer's defect or mistake, customer is responsible for return shipment

How do I receive a refund?

Once we receive and inspect your returned merchandise, we will promptly refund the cost of the merchandise plus any applicable taxes. We do not issue credit for shipping and handling charges unless you were sent a defective product or the wrong product.

We will notify you via e-mail as soon as your refund has been processed. Your refund will be credited to the credit card that you used to make your purchase. Please allow two billing cycles for the refund to appear on your credit card statement.

 

Jobe

You can return your products from within 30 days from delivery date for any reason.

  • You’ll have your money back within a few days after we received the product from you.
  • 30 days to change your mind, after you’ve received the product.
  • Is your product broken after 30 days? We offer 2 year warranty on all of our products. We offer 3 year warranty on towables and inflatable paddle board registered at jobesports.com.

 

Kasco

Kasco products must be returned within 15 days, unused, and original packaging to be eligible for a full return.  Items not in original packaging may be subject to a 20% restocking fee.  Products are not eligible for return if they have been placed in the water.  Cost of original shipping will be deducted from refund.  Customer is responsible for return shipping unless there is a confirmed defect.

There will be a $15.00 per Box for incorrect delivery addresses.

 

KidWise

15 Day Return Policy.  Must be unused and in original packaging.  Defective items will be inspected for exchanges.  There will be a 15% Restocking Fee for returned items to cover the shipping cost. Items may NOT be returned after they have been used. 

 

Lillipad Boat Diving Board

 Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email aschaub@lillipadmarine.com to request a refund and we will assign you a tracking #. Please also send an email to service@splashymcfun.com
  2. Mail your returned item to:
    Lilli Pad LLC
    PO Box 6933
    Traverse City, MI 49696
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Matala

Shipping damage needs to be reported within 24 hours of receipt of order. Please note any damage with shipping company delivery driver upon receipt of damaged goods. The UPS, US Postal, or trucking company driver should be receptive to your request to identify the delivery as damaged. If they are not, please notify Matala immediately at 949-273-8888. Pictures of damaged packaging materials will assist in our claims against the shipping company.

Matala filter media has no warranty or guarantees. No returns are accepted for Matala filter media.

If you need to file a warranty claim or return an item, a Warranty RMA Number must be issued before any warranty process or return is authorized or accepted. If the product in question has been determined to be misused in any way or if the product is past the warranty period, no RMA # will be issued and the claim will be denied.

Please contact Matala USA at info@matalausa.com AND service@splashymcfun.com with the following information:

  • Description of item to be returned.
  • Reason for return request (damage, defective, etc.).
  • Date of purchase
  • Copy of original sales receipt clearly showing item and sales date (email receipt and scanned copies of original are acceptable)
  • Serial number (Applicable for pumps, compressors, vacuums) located on shipping box and/or pump/compressor body.

Once we receive this information a Warranty RMA # will be issued. This opens the claim process. Items sent to Matala USA without an RMA # will be considered abandoned and will be discarded.

 

Outdoor Tuff

In the event that you are dissatisfied with any products, please call 218-943-6290 to discuss return options. Returns are handled on a case by case basis, and are subject to a 25% re-stocking fee. All returns require prior authorization and/or a RGA (return goods authorization) number. 

 

The Power House Inc

10-Day Return Policy if item is in original and unused condition.  Contact service@splashymcfun.com for returns.  Return shipping is the customers responsibility and original shipping cost to purchaser will be deducted from the refund price.  Ice Eaters, Aerators, and Fountains must be inspected upon delivery and accepted.  Once they are accepted they are not returnable.  You have 10 days to notify of non-conforming goods.  Non-conforming goods consist of: (i) product shipped is different than identified in Buyer’s purchase order; or (ii) product’s label or packaging incorrectly identifies its contents.  Items not in original and unused condition, returned after being accepted at delivery, and/or returned after 10 days are subject to a 10% Restocking Fee.

 

Rave Sports

A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

 

Scott Aerator

All standard Scott Aerator products are returnable for complete refunds if returned to the factory within 30 days of purchase, freight prepaid, in the same condition as received and with original packaging. We make every effort to complete the refund within one week from receipt of the return.

 

Sea Eagle

Sea Eagle products have a 3-year manufacturers warranty against defects, they will glady replace your purchase in the case of a defect including shipping, but they do not offer credit for returns.  

 

Yamaha

Return Merchandise Authorization (RMA)  Form should be completed and sent to info@yamahaseascooters.com AND service@splashymcfun.com with two close-up pictures of package and items within 7 days of receipt of delivery. Download RMA form here.

Items that have the red tag & strap, in original packaging/condition and never been used, can be returned within 7 days of receipt of delivery and is subject to 20% restocking charge. Customers will be responsible for the shipping cost of returning the product. You may also drop off your return package to our physical warehouse location in 966 Sandhill Ave, Carson, CA 90746. Previous communication with our customer success team is required. Email us at info@yamahaseascooters.com AND service@splashymcfun.com

Items that have been used and/or red tag & strap is detached or soaked in the water, will not be eligible for any return and refund.

After 7 days of receipt of delivery, the item will not be eligible for any return and refund.

If the item is found/received used, but claimed to be unused, customer is responsible for a $50 handling fee and shipping cost of returning the product back to customer.

All return packages or items without RMA# would be denied. Customer is responsible for a $50 handling fee and shipping cost of returning the product back to customer.

 

**Return freight is the buyers responsibility with the exception of defects approved by manufacturer. 

 


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